Privacy Policy

Last updated: January 2025

At Luzimarket (operated by MOMENTO ESPECIAL SAPI DE CV), we are committed to protecting your privacy and personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) of Mexico.

Information We Collect

We collect the following types of personal data:

• Personal identification: name, email, phone number, address
• Payment information: processed securely through Stripe (we do not store card details)
• Transaction history: orders, shipping details, purchase preferences
• Communications: messages, reviews, vendor interactions

How We Use Your Information

We use your personal data for:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending promotional communications (with your consent)
• Complying with legal obligations and protecting our rights

Data Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure servers, and restricted access to personal information. Payment processing is handled by Stripe, which is PCI-DSS compliant.

Third Party Sharing

We share your data only with:

• Stripe: for secure payment processing (including OXXO payments)
• Shipping providers: to deliver your orders
• Analytics services: to improve our platform (anonymized data only)

Your Rights (ARCO Rights)

Under Mexican law, you have the right to:

• Access: request information about your personal data
• Rectification: correct inaccurate or incomplete data
• Cancellation: request deletion of your data
• Portability: receive your data in a structured format
• Opposition: object to certain uses of your data

Cookies and Tracking

We use cookies to improve your experience, remember preferences, and analyze site usage. You can control cookie settings in your browser.

Contact Us

For privacy-related inquiries or to exercise your ARCO rights, contact us at: