Terms and Conditions

Last updated: January 2025

Welcome to Luzimarket. These Terms and Conditions govern your use of our platform and services. By accessing or using Luzimarket, you agree to be bound by these terms.

Acceptance of Terms

By using our platform, you confirm that you are at least 18 years old and have the legal capacity to enter into contracts under Mexican law.

Use of the Platform

When using Luzimarket, you agree to:

• Meet the minimum age requirement of 18 years
• Provide accurate and complete information when creating an account
• Not engage in fraudulent, illegal, or harmful activities

Purchases and Payments

All prices are displayed in Mexican Pesos (MXN) and include applicable taxes.

• Prices are subject to change without notice
• We accept credit/debit cards and OXXO payments through Stripe
• OXXO payments have a maximum limit of 10,000 MXN and expire after 3 days
• Order confirmation will be sent to your registered email

Shipping and Delivery

We ship throughout Mexico with the following conditions:

• Shipping costs vary by zone (Zone A: 89 MXN, Zone B: 119 MXN, Zone C: 149 MXN)
• Estimated delivery: 3-10 business days depending on location
• Free shipping on orders over 1,000 MXN

Returns and Refunds

In compliance with PROFECO regulations:

• You have 30 days to return products in original condition
• Products must be unused, with tags and original packaging
• Contact support@luzimarket.shop to initiate a return
• Refunds are processed within 10 business days after receiving the return

Intellectual Property

All content on Luzimarket, including logos, text, images, and designs, is protected by intellectual property laws. Vendors retain rights to their product listings and images.

Limitation of Liability

Luzimarket serves as a marketplace connecting buyers and vendors. We are not responsible for the quality, safety, or legality of products listed by independent vendors.

PROFECO Consumer Protection

As a Mexican e-commerce platform, we comply with all PROFECO regulations. For consumer complaints:

Contact Information

For questions about these terms: